Privacy Policy for ICM Industries and Domain e95.co.za
Who We Are
ICM Industries is a brick-and-mortar store that specializes in selling a variety of equipment, including oxygen machines and agricultural tools. We also offer online quotes through our website, allowing customers to review prices and products before making purchases in-store. Our website domain is [e95.co.za](https://e95.co.za). For any inquiries, you can contact us through:
– Company Name: ICM Industries
– Physical Address: 7-73 capital hill Co Leroux and, R101, Midrand, 1685
– Email: icm@lantic.net
– Phone: 011-312 3393
What Personal Data We Collect and Why We Collect It
ICM Industries collects personal data to provide online quotes and facilitate in-store purchases:
– Personal Information: Your name, email address, phone number, and any other relevant contact details to provide quotes, complete transactions, and respond to inquiries.
– Transactional Data: Information related to online quote requests and purchases, such as selected products, prices, and payment method.
– Technical Data: This includes data such as your IP address, browser type, and cookies used for website functionality and analytics.
– Sensitive Personal Data: If applicable, we may collect health-related data (e.g., when requesting quotes for oxygen machines), but only with your consent.
We collect personal data to comply with legal requirements, provide quotes, process transactions, and improve customer experiences.
Comments
We do not allow users to post comments on our website. No comment-related data is collected.
Media
If customers upload media files (e.g., images for product reviews or inquiries), those files may be publicly accessible. We advise customers to avoid uploading media with embedded location data.
Contact Forms
When submitting inquiries or requests for quotes through contact forms on our website, we collect your contact details and the contents of your message. This data is kept for six months for customer service purposes. We do not use the information for marketing without your consent.
Cookies
Our website uses cookies to enhance user experience, including tracking online quote requests and website preferences. You can control cookie usage through your browser settings.
Analytics
We use analytics services, such as Google Analytics, to monitor website traffic. You can opt out of analytics tracking by adjusting your browser settings. Further information is available from our analytics provider’s privacy policy.
Who We Share Your Data With
We share your data with trusted third-party service providers:
– Payment Processors: For secure transactions.
– Shipping Providers: If applicable, for delivering products.
– Cloud Storage Providers: For secure data storage and backup.
We ensure compliance with data protection laws by all third-party providers. You may request links to their privacy policies.
How Long We Retain Your Data
– Online Quote Requests and Contact Form Submissions: Retained for six months.
– Purchase Records: Kept for ten years to comply with legal and tax obligations.
– Analytics Data: Retained for one year.
What Rights You Have Over Your Data
You have the right to access, correct, or request deletion of your personal data. If you wish to exercise these rights, please contact us at icm@lantic.co.za. We may require identity verification before processing your request.
Where Your Data Is Sent
Data may be transferred outside of the European Union. We ensure that such transfers comply with data protection regulations through secure agreements with service providers.
How We Protect Your Data
We use encryption, secure servers, and staff training to protect your data. Our security measures ensure that your personal information is handled safely.
What Data Breach Procedures We Have in Place
In the event of a data breach, we have procedures in place for internal reporting and will notify affected users as required by law.
What Third Parties We Receive Data From
We may receive anonymous data from third-party analytics or advertisers to improve website functionality and performance.
What Automated Decision Making and/or Profiling We Do with User Data
We do not use automated decision-making or profiling based on customer data.
Industry Regulatory Disclosure Requirements
As part of the medical equipment sector, we comply with all industry regulations, particularly regarding the sale of oxygen machines and other regulated products.
For privacy concerns, contact us at:
– Email: icm@lantic.net
– Phone: 011-312-3393
By using our website and requesting quotes, you agree to this policy.